We had a great year offering laundry services across the country. As we turn the chapter into 2019, Dorm Mom is looking forward to an even more successful year adding more and more students to our client base and getting the company to where it had never been before in terms of revenue and college reach.
We are also looking to keep improving our customer satisfaction by collecting more service review earlier in the semester and on a continuous basis. We found out that some clients having issues do not complain till it is too late to do much about it. An on-going review will ensure our clients give feedback every step of the way as they get services to make sure they are satisfied.
So long 2018; looking forward to a great 2019.